FAQ's

Collapsible content

1. Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery (COD) for orders within India, subject to availability in specific locations. COD is not available for international orders.

2. How long will it take for my items to arrive?

Orders are typically delivered within 2 to 7 business days, depending on your location and product availability.

3. Is shipping really FREE?

Yes, we offer Free Shipping across India, subject to our shipping policy and minimum order value. Additional charges may apply for remote areas or special handling.

4. Do you provide returns or refunds?

Yes, we have a 5-day return and refund policy for eligible products. Items must be unused, in original packaging, and reported within 5 days of delivery. Please refer to our Return & Refund Policy for details.

5. Who can I contact for help with my order?

Please write to support@varnok.com for any assistance regarding your order.

6. How can I pay for my order?

We currently accept Cash on Delivery (COD) for eligible orders within India. Other payment options will be available soon.

7. Is checkout on Varnok.com safe?

Yes, our site uses SSL encryption and secure payment gateways to ensure your transactions are safe.

8. How do I cancel my order?

To cancel an order, email us at support@varnok.com with your order number within 12 hours of placing the order.

9. Do you ship internationally?

Currently, we only ship within India. International shipping will be available soon.

10. Are all products returnable?

Some products like personal care items, hygiene-related products, perishables, and custom orders are non-returnable. Please check the product page or policy section.

11. What if my order is delayed or lost?

If your order is delayed or lost, we’ll coordinate with the courier and provide a replacement or refund after verification.

12. Do you offer bulk or corporate orders?

Yes, we accept bulk and corporate gifting orders. Email us at support@varnok.com with your requirements.

13. What if I receive the wrong product?

If you receive an incorrect item, report the issue within 5 days with clear photos. We’ll
arrange a replacement or refund as per policy.

14. What are the terms for Free Shipping and COD?

Free Shipping is applicable to standard delivery within serviceable areas in India. COD orders may require confirmation and are available in selected locations.

15. Is there a warranty on products?

Warranty, if applicable, is mentioned on the product page. Please retain your invoice for warranty claims.